W.I.N.E - Full Day (Workplace Interactions, Negotiations and Emotional Intelligence)

Course Outline

The W.I.N.E. full day workshop is designed as a positive, refreshing and empowering opportunity for leaders in organisations to meet identified professional development needs. The greatest need identified by current employees and employers is to learn how to communicate more effectively.

Furthermore learning is most effective when the learner is self motivated to learn and does so by doing. Participants are coached in many situations to develop emotional competencies and to refine interpersonal skills using the principles of effective learning. Consequently interactive exercises in the workshop progress from modeling and sharing emotionally intelligent tools/techniques, to rehearsal in small groups to a final showcase of performances in a supportive whole group.

Throughout the day the presenters will model interpersonal qualities, emotional competencies and skills that draw upon underlying humanistic and behavioural models. For example qualities from the humanistic model include openness, empathy, supportiveness, positivity and equality. From behavioural models, confidence, immediacy, interaction management, self-monitoring, expressiveness, attentiveness, interest and concern for others.

This course is designed primarily for Managers, Supervisors and Team Leaders, however will also benefit all employees.

The new wine is the essential skills and competencies involved in the art of effective interaction and negotiation in contemporary organisations.

The new bottles are new ways (vessels, models, theoretical frameworks, and cultural tools) in which we can enhance our ability to enjoy life and deal with the challenges we face at work.

• To help staff build organisational capacity by developing communication competencies aligned to the concepts of work wellbeing and emotional intelligence.
• To refresh an organisation’s ‘lifeblood’ by helping participants improve their capacity to manage the various demands made on them in their interaction with others.

On completion of the workshop, participants will be able to:

• Refine and promote effective communication that exhibits emotional literacy in workplace interactions.
• Identify and refine specific personal performance competencies related to leading and building organisational wellbeing capacity.
• Define and distinguish between non-assertive, assertive and aggressive behaviours,
• Strengthen relationships and derive increased satisfaction from work.
• Identify emotional blocks that self and others may have to learning and applying emotionally competent interpersonal skills and techniques.
• Demonstrate to the training group emotional competence in a variety of interactions requiring leadership, influence, assertive negotiation and/or conflict resolution interpersonal skills.
• Feel empowered and confident to transform difficult situations into rewarding situations.

This is a full day course for a maximum of 20 participants per workshop.

TherapyWorks can customise the workshop to suit the specific needs of participants and organisations.